Credit Fraud Protection

It is essential that you protect your credit card just as you do with your house key. Here are some tips to guard against credit card fraud.

Security measures

Security measures

To do

  • Sign the back of your credit card as soon as you receive it.
  • Activate your new credit card by phone as soon as you receive it.
  • Keep all your receipts and do not delay reconciling them with the amounts on your credit card statement.
  • Keep your card in a safe place, in a place where you can quickly see it’s disappearance.
  • Pay special attention to your mail if you expect a new card or replacement card to be mailed to you.
  • When you receive a new credit card, cut the old one into pieces before discarding it.
  • Treat your credit card as if it were cash. Do not lose sight of it.
  • Draw a line in all unused credit card receipts when paying by credit card, such as at a restaurant or at a retailer.
  • Keep an eye on your credit card during an operation and make sure you have returned your card.
  • Take back all receipts and carbon papers, including those you get at the ATM, the self-service gas pump or the restaurant. Once back home, tear them up before throwing them away.
  • Keep a record of all your credit card numbers and keep it in a safe place.
  • When traveling, have your credit card number and the toll-free number on the back of the card, and keep them in a safe place, separate from your card.
  • Memorize your PIN (Personal Identification Number).

Not to do

  • Never lend your card to anyone.
  • When disposing of receipts or statements you no longer need, do not throw them into public trash.
  • As a general rule, it is not risky to give your credit card number if you have called. On the other hand, it is imprudent to give your number to someone who calls you, even if the caller assures you that you have won a prize or a reward.
  • Never enter your credit card number on a check for identification and never allow a merchant to do so.
  • Do not make a purchase directly from suppliers you do not know well or whose site is not secure. If in doubt, check with the Better Business Bureau.
  • Never reveal your PIN (Personal Identification Number) to anyone.
    • Avoid writing your PIN or carrying it in your purse or purse.
  • Avoid writing your PIN or carrying it in your purse or purse.
  • Make sure no one shows you your PIN.
  • Do not choose a PIN that’s easy to guess, such as your birthday or a phone number.
  • Do not leave your card unattended, whether in a vehicle, hotel room or at work.

Email fraud, phishing or brand spoofing

Email fraud, phishing or brand spoofing

This type of fraud is the creation of e-mails and web pages that bear the mark of legitimate businesses, such as Bank of Canada or another financial institution, that appear authentic, in order to deceive the user and to reveal personal and financial information that will be used to commit fraud.

If you receive an email that appears to come from a legitimate company but asks you to provide financial or personal information and you have doubts about the origin of the message, call the company in question at its public telephone number for verify the authenticity.

If you believe you have inadvertently provided confidential information about your Bank credit card account, contact us immediately so that we can respond immediately and avoid potential losses.


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